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FAQs

ORDERING AND PAYMENT

can I change or cancel my order?

You may cancel your order within 60 minutes of submitting it by emailing customerservice@tatstoez.com.  We cannot make changes to an order once it’s been submitted.

what are my payment options?

We accept Visa, MasterCard, American Express, and gift cards. We accept prepaid credit cards if the card has a billing address attached to it.  We cannot split payments between credit cards. Please note orders are subject to review.

will my credit card be charged immediately?

No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We'll send you a confirmation email to let you know when this happens.

what currency is the site in?

All dollar amounts on the US/Int'l website are presented in US currency. If you are ordering with a Canadian credit card on the US/Int'l website, the charges to your credit card will reflect the current exchange rate from CAD to USD. Additionally, your bank may charge you an additional international transaction fee for these orders. For more information, please check with the bank that issued your credit card.

can anyone help me with paying for my order on the website?

Our Guest Education Centre is able to assist you with payments for orders off of tatstowz.com. We’re available to connect 5am - 10pm Monday to Friday and 6am - 6pm Saturday and Sunday. Connect with us by sending an email to customerservice@tatstowz.com and you’ll get a response within 24 hours. Because we value your security, we do not accept credit card payments over the phone.